Damian Harris Cycles
[Reply]
| Type | Bike Shop |
|---|---|
| Primary Activity | Mountain Bike |
| Website |
| Phone | 029 2052 9955 |
|---|---|
| Geo | |
| Address |
55A-55B Merthyr Road
Cardiff
CF14 1DD
United Kingdom
|
21
Damian Harris Cycles is the number one bicycle provider in Wales. Established in 1956 this family run business provides a wide range of bicycles and equipment suiting everyone's price range.
Nearby Trail Networks
Edit - 04 Sept 2020 - BEWARE!!!
Email excerpt from DHC when i complaing again that my bike had been out of action for 5 months..
Good Evening MR Murray,
Unfortunately there has been a lot of issues with every E-bike brand and a lot of my Customers have had at least 3 motors or other parts fitted within the first 6 months of ownership. Every E-bike manufacture are trying to design parts and bikes differently so these issues become less frequent. We have Customers waiting for over 5 months now for Shimano motors and they still have no stock. I am so sorry you have had to wait this long and have had problems with your bike. Your cable will be sent to you on special delivery as soon as it arrives.
Many Thanks
Damian
Edit - 31 Aug 2020
Well what can I say - the £5k bike is still not operational - owned it for 9 months and it has been broken for 5 months - DHC have zero interest in resolving or compensating - DHC are ill equiped to service and maintain Ebikes, theyare pretty useless all round - they may be good at selling the bikes but dealing with customers when things go wrong is p**s poor.
I am engaing with my lawyers with a view to getting a full refund.
Shocking customer service when things go wrong...
What can I say Damian Harris Cycles, they are very happy to take yourcash and help you out, until you have an issue and need to get a replacement. I paid £5k for a fantic Ebike in December, all was well with the bike even though they stated free delivery I still had to pay £120 to be delivered to Scotland. 1st week in April the motor blew on the bike, I know this as I tried everything to resolve without sending the bike back, no avail, bike went back, which I paid for, bang another £129 down the swaney... now here is where it gets interesting. DHC took 7 days to unpack the bike and then stated the charging cable was at fault, wrong, told them this but none the less they check it out and low and behold they now tell me the motor is at fault... What a surprise.!!!! Off to fantic for a warranty claim, as stated to DHC, I bought the bike from them and not fantic the therfore I expect DHC to warranty the bike and take up the claim with Fantic, Anyhow the bike has been out of action for 2 months, I no longer have the bike nor do I have my £5k, they pretty much refuse to take my calls, the info from them via email is just shocking, to summarise DHC couldn't give a shit about customers unless that is to take their money with false promises and not much else.
Edit - 05/06/20 - still no response from DHC - thieves
24/06/20 - Bike recieved back - it took 11 weeks to have it fixed - most of the summer gone
Email excerpt from DHC when i complaing again that my bike had been out of action for 5 months..
Good Evening MR Murray,
Unfortunately there has been a lot of issues with every E-bike brand and a lot of my Customers have had at least 3 motors or other parts fitted within the first 6 months of ownership. Every E-bike manufacture are trying to design parts and bikes differently so these issues become less frequent. We have Customers waiting for over 5 months now for Shimano motors and they still have no stock. I am so sorry you have had to wait this long and have had problems with your bike. Your cable will be sent to you on special delivery as soon as it arrives.
Many Thanks
Damian
Edit - 31 Aug 2020
Well what can I say - the £5k bike is still not operational - owned it for 9 months and it has been broken for 5 months - DHC have zero interest in resolving or compensating - DHC are ill equiped to service and maintain Ebikes, theyare pretty useless all round - they may be good at selling the bikes but dealing with customers when things go wrong is p**s poor.
I am engaing with my lawyers with a view to getting a full refund.
Shocking customer service when things go wrong...
What can I say Damian Harris Cycles, they are very happy to take yourcash and help you out, until you have an issue and need to get a replacement. I paid £5k for a fantic Ebike in December, all was well with the bike even though they stated free delivery I still had to pay £120 to be delivered to Scotland. 1st week in April the motor blew on the bike, I know this as I tried everything to resolve without sending the bike back, no avail, bike went back, which I paid for, bang another £129 down the swaney... now here is where it gets interesting. DHC took 7 days to unpack the bike and then stated the charging cable was at fault, wrong, told them this but none the less they check it out and low and behold they now tell me the motor is at fault... What a surprise.!!!! Off to fantic for a warranty claim, as stated to DHC, I bought the bike from them and not fantic the therfore I expect DHC to warranty the bike and take up the claim with Fantic, Anyhow the bike has been out of action for 2 months, I no longer have the bike nor do I have my £5k, they pretty much refuse to take my calls, the info from them via email is just shocking, to summarise DHC couldn't give a shit about customers unless that is to take their money with false promises and not much else.
Edit - 05/06/20 - still no response from DHC - thieves
24/06/20 - Bike recieved back - it took 11 weeks to have it fixed - most of the summer gone
