Briarcliff Bike Works Bike Shop · Briarcliff NY

 Lou is the man. He does things right, not to get them done. He's a professional. Sells the best stuff, because it works not because its trendy. He'll fix your stuff the right way or not at all. He's more expensive in the short run, but it pays for itself when you don't have to keep wrenching and figuring out why your stuff doesn't work right. IT always works right after taking it to him.

 Lou and Andrew at Briarcliff Bike Works have been fantastic! They offer EXTREMELY competitive prices on top of the line equipment, prices are best in the area. I purchased a frame, most of the drivetrain and other miscellaneous parts for my custom built Santa Cruz Nomad Carbon through them. They built the bike for me and as far as workmanship goes, these guys are certainly top notch, they are extremely knowledgeable and were super patient and helpful throughout the entire process. I picked out every part of the bike down to the last bolt and they provided me with their unbiased opinion and insight on every aspect of the build in order to best fit my needs.
As far as customer service goes, Briarcliff Bike Works is second to none. Lou was nice enough to come along on a test ride for a bike I was initially considering on purchasing, I never felt pressured into buying the bike; it was more like riding with a buddy. A couple weeks after my original purchase I had to file a warranty claim with Santa Cruz (I was at fault), and I must say I’m absolutely speechless of how far above and beyond these guys will go to do right by their customers. I would highly recommend Briarcliff to anyone considering purchasing their next bike, having their current one serviced or any other bike related need, you can rest assured with these guys you’ll always be taken care of.
It’s evident that these guys’ labor is driven by their own passion for the sport. If you want something done right, and 100% service satisfaction just come to Briarcliff.

 Couldn't agree more with Mau23, Lou was amazing to work with.

I purchased a brand new IBIS Mojo HD3 Werx build with Sram Eagle. He worked through every little detail. The entire process from our first chat to delivery was fantastic..

He was careful to make sure I got the correct dropper for my seat height. He even got me in touch with a guru at IBIS to advise on tires for my riding style and trails. He swapped out the stock tires with the perfect setup for my trails. He dialed in the suspension for me, works great. The bike was perfect for for my first ride, built out just right.

This was a big investment and Lou was a low pressure guy who answered every question. I was definitely a high maintenance buyer asking tons of questions before I parted with my money. Lou could not have been more patient or informative. Not only was the service awesome, but the price was rock solid as well. No hesitations to use Lou and BriarCliff in the future.

 Super helpful, great service, I can't say enough good things about Lou and his shop. I found a terrific bike on PB - spoke with Lou, drove over an hour to his shop - and it was worth it. He made sure I fit on it properly, adjusted it fit me. He spent time to go over everything with me.

I would recommend if you want professional service - it is well worth drive.

Only thing - its a little hidden - he should have a bigger sign on the door.

 Lou is the best. period.