Quest Adventure
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ABOUT US - we are an independent bike shop based in Worthing, Sussex.
It is our aim that no customer should ever leave Quest Adventure without learning something new, be it best trails, better set up, the right size, the way to fix it, what to wear, what to buy......
WHY QUEST ADVENTURE?
Quest: We are all looking for something, we aim to help you find it. Adventure: Life is an adventure, it's about finding new experiences and challenges. Don't stop looking.
What do we do?
Any one can sell you a bike. You don't need a shop, expert advice or a mechanic. At Quest Adventure our aim is to make sure that you have the best possible bicycle that most suits your needs and riding preferences and fits you as the designer intended. We don't expect you to fit the bike but the bike to fit you.
Vision
To provide the inspiration, motivation and equipment for those seeking the benefits of an active lifestyle through cycling and similar pursuits.
Mission statement
We aim to be a cycling centre of excellence. To be the best source of products, information and training for local riders and to be the default location for their service, repair and fitting needs. We will provide our services in a customer centric and friendly environment delivering the highest standards so that every customer can put their trust in us.
VALUES - THE WAY WE TRAIN OUR STAFF
In everything we do, we aim to be better than everyone else.
Ask every customer about their riding, their needs and their aims to be sure that we know what they want and need.
Listen carefully to each customer to ensure that we provide the answers most beneficial to their needs.
Always be honest – earning the trust of the customer is paramount.
Set up every bike the way that we would want to ride it and the way that it will be used.
Never let a customer leave without first asking what they will be doing and ensure that they have the opportunity to purchase everything that they will need to do that.
Every customer should learn something new and useful each and every visit to Quest Adventure.
Never discount our labour or service charges. Value our investment in skills, training and product knowledge.
It is our aim that no customer should ever leave Quest Adventure without learning something new, be it best trails, better set up, the right size, the way to fix it, what to wear, what to buy......
WHY QUEST ADVENTURE?
Quest: We are all looking for something, we aim to help you find it. Adventure: Life is an adventure, it's about finding new experiences and challenges. Don't stop looking.
What do we do?
Any one can sell you a bike. You don't need a shop, expert advice or a mechanic. At Quest Adventure our aim is to make sure that you have the best possible bicycle that most suits your needs and riding preferences and fits you as the designer intended. We don't expect you to fit the bike but the bike to fit you.
Vision
To provide the inspiration, motivation and equipment for those seeking the benefits of an active lifestyle through cycling and similar pursuits.
Mission statement
We aim to be a cycling centre of excellence. To be the best source of products, information and training for local riders and to be the default location for their service, repair and fitting needs. We will provide our services in a customer centric and friendly environment delivering the highest standards so that every customer can put their trust in us.
VALUES - THE WAY WE TRAIN OUR STAFF
In everything we do, we aim to be better than everyone else.
Ask every customer about their riding, their needs and their aims to be sure that we know what they want and need.
Listen carefully to each customer to ensure that we provide the answers most beneficial to their needs.
Always be honest – earning the trust of the customer is paramount.
Set up every bike the way that we would want to ride it and the way that it will be used.
Never let a customer leave without first asking what they will be doing and ensure that they have the opportunity to purchase everything that they will need to do that.
Every customer should learn something new and useful each and every visit to Quest Adventure.
Never discount our labour or service charges. Value our investment in skills, training and product knowledge.
