West Maui Cycles
[Reply]
[Reply]
| Type | Bike Shop, Coaching & Camps |
|---|---|
| Primary Activity | Mountain Bike |
| Website |
| Phone | 808-661-9005 |
|---|---|
| Geo | |
| Address |
1087 Limahana Pl,Lahaina HI
Lahaina,
Hawaii
96761
United States
|
7
Come ride with us in paradise! Whether it's pedaling up to the summit of Haleakala on a road bike, enjoying single track on a mountain bike or just riding around the town on a beach cruiser, West Maui Cycles in Lahaina has what you need to make it happen.
-West Maui Cycles Team
-West Maui Cycles Team
Nearby Trail Networks
After reserving two Roubaix bikes, a 52 for myself and a 58 for my husband, I received a confirmation email stating that these were the sizes we reserved.
Before our arrival we were assured that our Body Geometry fit sheets from our local bike shop would be applied to the bikes as closely as possible.
When we arrived to pick up our bikes on our first full day, a 52 and a 61(!) were brought out.
The gentleman behind the counter said, "no, you reserved a 61" and wouldn't even look at the confirmation email I pulled up on my phone to show otherwise.
When I asked about getting a 58 instead, we were told that we could use one that day and the next but all 58s were already reserved for the rest of the week.
Thankfully, my husband was able to ride the 61, but the fit caused him to aggravate an already bad back. Thanks to having the wrong size bike, he was in pain for significant portion of our week in Maui.
To add insult to injury, the shop was not very friendly, a rarity in bike shops, from my experience. We were barely acknowledged every time that we went in while in Maui. I contrast this with our brief chat with the guys at a shope elsewhere who were welcoming and generally nice folks. We weren't even purchasing or renting anything from them, we just stopped in while we were in the area.
To West Maui Cycles' credit, they did appear to have applied the fit sheet closely to the 52 for me and I had no issues. The bikes were in good shape, and they let us take a floor pump at no additional cost.
After our experience, if we go back to Maui, we will rent elsewhere. They're not a Specialized shop, but I'd rather enjoy my interactions with a shop.
Before our arrival we were assured that our Body Geometry fit sheets from our local bike shop would be applied to the bikes as closely as possible.
When we arrived to pick up our bikes on our first full day, a 52 and a 61(!) were brought out.
The gentleman behind the counter said, "no, you reserved a 61" and wouldn't even look at the confirmation email I pulled up on my phone to show otherwise.
When I asked about getting a 58 instead, we were told that we could use one that day and the next but all 58s were already reserved for the rest of the week.
Thankfully, my husband was able to ride the 61, but the fit caused him to aggravate an already bad back. Thanks to having the wrong size bike, he was in pain for significant portion of our week in Maui.
To add insult to injury, the shop was not very friendly, a rarity in bike shops, from my experience. We were barely acknowledged every time that we went in while in Maui. I contrast this with our brief chat with the guys at a shope elsewhere who were welcoming and generally nice folks. We weren't even purchasing or renting anything from them, we just stopped in while we were in the area.
To West Maui Cycles' credit, they did appear to have applied the fit sheet closely to the 52 for me and I had no issues. The bikes were in good shape, and they let us take a floor pump at no additional cost.
After our experience, if we go back to Maui, we will rent elsewhere. They're not a Specialized shop, but I'd rather enjoy my interactions with a shop.
Built up the bike really quick, excellent and fast service for everything I needed while on vacation there.
