We have moved Trailforks support to a new help center. Please visit help.trailforks.com for support.
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If your account is new, make sure you have activated it with the email sent on registration.

Also check if you are able to login to the Trailforks website. https://www.trailforks.com/login/

If you are still unable to login to the app, you might have some bad cached user data, you can use a hidden debug option in the app to force a logout which clears all the user data.

To enter debug mode in the app, tap the small Trailforks logo on the menu 5 times, this will reveal debug options. Goto the "Payload Test" option then choose "logout".

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If you are still having problems logging in, you might want to try deleting the app on your phone and re-downloading it from the app store.