We have moved Trailforks support to a new help center. Please visit help.trailforks.com for support.
These articles might be out of date.
These articles might be out of date.
Help articles and videos on how to use the Trailforks website & apps.
Top 10 Most Viewed Help Articles
- Unable to Login on New Device or Restore Pro Subscription
- Popularity Heatmap
- Trail Activity Types
- How do I download/export trail data?
- Find your Strava Gear ID
- How to Unlock MTB Features on Garmin Edge
- Using the Trailforks App
- Record Your Ride Using the Trailforks App
- Why Map Sensitive, Illegal or Hidden Trails?
- App Can't Find Location & Recording Issues
Account
- How to Change Account Email
- Outside account login problems
- Trailforks Account Merged With Existing Outside Account
Pro
- Can I Follow a Route Without Pro?
- Gifting a Trailforks Pro Subscription
- How do I cancel my Trailforks Pro subscription?
- How to manage your subscription and update your payment method.
- How To Uncancel/Restore Your Subscription
- I Paid For Trailforks Pro & My App Doesn't Recognize It
- Unable to Login on New Device or Restore Pro Subscription
Mobile App
- Add a Trail to Your Wishlist In the App
- Adding a Route to Your Trailforks App
- Adding a Trail Report
- Adding Trail Reports from a Ridelog
- App Can't Find Location & Recording Issues
- App Crashes on Startup on Android
- App Map is Blank Grey
- App Won't Start, Stuck on Boot Logo
- Delete a Trail Report From Upload Queue
- Download a New Region From the Map
- Enable Compass Mode (Map Rotation)
- Find that "Must Ride" Trail
- How To Get The Most From Trailforks
- Map Background Blank When Offline?
- My Recorded Ride Hasn't Uploaded
- Record Your Ride Using the Trailforks App
- Remove a region in the App
- Send App Feedback / Get App Support
- Send Debug Logs If Having Issues with GPS Recording
- Stop App From Asking for Location
- Sync Downloaded Region in the App
- Trail Status Doesn't Match Latest Trail Report
- Trails Missing From Map
- Trouble Logging Into App
- Upload Trail Photos
- Use Waypoints In App
- Using the Trailforks App
Contributing Content
- Add a Trail using a GPS File
- Add Trail using the Draw Tool
- Adding a Badge
- Adding a Photo to a POI
- Adding a POI
- Adding a Region
- Adding a Trail List
- Adding a Trail Report via Website
- Adding Sponsors & Builders to Trails
- Adding Trail TTF Points of Interst
- Assign an Issue Status to a Trail Report
- Bulk Trail Reporting
- Changing the Rating System of a Region
- Creating a Bike Park Region
- Editing a GPS Track
- Editing a POI
- Editing a Trails Activity Type
- Editing Bike Park Info
- Hiding a Trail
- Hiding Trails and Regions
- How Content Approval & Moderation Works
- How does the map determine how to display a region?
- How to Replace a GPS File
- Manually Adding a Location Icon to a Region
- Marking a Trail as Wet Weather Friendly
- Marking a Trail Unsanctioned
- Merge Multiple Trails
- Report Scheduling
- Reversing Direction of a GPS Track
- Setting a Region's eBike/eMTB Status
- Setting a Trail's eBike/eMTB Status
- Tagging a Trail with a Vague Name to a POI
- Trail Activity Types
- We Are Worried About "X User Group" Finding and Using Your Trails
- Why Map Sensitive, Illegal or Hidden Trails?
- Youtube Channels
General
- 3D LiDAR Models
- Deleting a Photo from Pinkbike
- Download a Trail KML or GPX
- Favorite Region Reports Monitoring
- Flagging Photos and Videos
- How do I download/export trail data?
- How Do The Red Region Markers On The Map Work?
- How to add a Region to your Favorites List
- How to Flag/Report a Trail
- How to use the Activity Feed
- How to use the Map
- Linking Videos & Photos on Trailforks
- Our Trail Data Philosophy
- Popularity Heatmap
- Print Maps
- Scan a Badge QRCode
- Search & Rescue Map
- Searching for eBike/eMTB Trails
- Subscribing to a Region
- Subscribing to a Trail
- Trail Direction Arrows on the Map
- Trail Karma PayPal Donation Doesn't Record on Trailforks
- Trail Supporters & Maintainers
- Trust Score
- Unlinking Videos and Photos
- Updating Personal Settings and Email Notifications
- Weather Forecast Map
- What is a Regional Admin?
- Winter Biking Trails Map
- [Q] The trail label text on the map isn't updating after I've changed the name of a trail?
Directory
Ridelogs
- Add a Bike to Your Profile
- Adding a Ridelog Using a GPS File
- Connecting Strava to add Ridelogs to Trailforks
- Editing a Ridelog
- Exclude Strava Activities from my Road Bike
- Find your Strava Gear ID
- How a Ridelog Location is Determined?
- How to Receive "Add Trail Reports to Your Recent Ridelog" Emails?
- Recalculating Ridelog Stats
- Replace Strava Ridelog Sync with Garmin
- Ridelog not Syncing to Strava
- Ridelog Privacy Settings
- Ridelog Trail Matching
- Why is my Ridelog Elevation Data Different Then Another App
Routes
Widgets & API
- Adding Trailforks Widgets to a Pinkbike Blog
- Creating a Pinkbike Blog
- How Does the API OAuth2 Work?
- Trailforks Data Legend
Admin
- Bulk Edit Trail Tool (Admin Only)
- Bulk Import Hiking Trails From OSM (Admin Only)
- Bulk Unlink Photos/Videos (Admin Only)
- Download a Region KML or GPX (Admin Only)
- How Do Notification Emails For Regions Admin Work?
- Managing Admin Permissions and Groups (Admin Only)
- Print Map Tool with Hidden Trails (Admin Only)
- Recalculating Region Stats (Admin Only)
- Region Lockouts (Admin Only)
- Update Region Routing Topology (Admin Only)