Reckless Shipyards: eBikes, Skis & More!
[Reply]
| Name | Reckless Shipyards: eBikes, Skis & More! |
|---|---|
| Type | Bike Shop |
| Primary Activity | E-Bike |
| Website |
| Phone | (604) 988-1425 |
|---|---|
| Geo | |
| Address |
125 Victory Ship Way Unit# 150
North Vancouver,
British Columbia
V7L 0B2
Canada
|
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Nearby Trail Networks
I had high hopes when purchasing my Desiknio X20 Dopamine e-bike from Reckless Shipyards, but unfortunately, my experience has been nothing short of frustrating and disappointing.
Misleading Range Claims
The bike was advertised with a 50-100km range, but from the very first ride, it only ever displayed a maximum range of 48km on a full charge. Even after a warranty battery replacement, it never exceeded 50km, still falling well below advertised claims. I fully understand that terrain, assist mode, and weather can affect range, but when a bike is never capable of reaching its advertised maximum under any conditions, that’s a problem.
Poor Customer Service & Deflection
When I reached out to the shop, I was initially met with condescending explanations about how e-bike range works—insinuating that I simply didn’t understand power assist mechanics. I had to push repeatedly before they finally agreed to test the bike. Even after a battery replacement, the issue persisted, and I was given even more excuses about speed regulations and riding habits instead of a real solution.
No Accountability & Stalling Refunds
When I asked about a return, I was told it might be possible if the bike was in like-new condition—only to have the shop later stall the process by requesting an odometer reading that was never recorded at the time of purchase. This felt like a deliberate attempt to push the bike beyond return eligibility rather than a genuine effort to help.
Final Dismissal – “Sell It Yourself”
After months of back and forth, I was finally told that nothing more could be done, and that I should just sell the bike myself on Facebook Marketplace.
Misleading Range Claims
The bike was advertised with a 50-100km range, but from the very first ride, it only ever displayed a maximum range of 48km on a full charge. Even after a warranty battery replacement, it never exceeded 50km, still falling well below advertised claims. I fully understand that terrain, assist mode, and weather can affect range, but when a bike is never capable of reaching its advertised maximum under any conditions, that’s a problem.
Poor Customer Service & Deflection
When I reached out to the shop, I was initially met with condescending explanations about how e-bike range works—insinuating that I simply didn’t understand power assist mechanics. I had to push repeatedly before they finally agreed to test the bike. Even after a battery replacement, the issue persisted, and I was given even more excuses about speed regulations and riding habits instead of a real solution.
No Accountability & Stalling Refunds
When I asked about a return, I was told it might be possible if the bike was in like-new condition—only to have the shop later stall the process by requesting an odometer reading that was never recorded at the time of purchase. This felt like a deliberate attempt to push the bike beyond return eligibility rather than a genuine effort to help.
Final Dismissal – “Sell It Yourself”
After months of back and forth, I was finally told that nothing more could be done, and that I should just sell the bike myself on Facebook Marketplace.
